Dear Madam, Dear Sir, Dear Customer,
In the face of such exceptional circumstances, we can imagine the questions you may have. Household consumption is rapdily changing, requiring that your mission takes on a new function,it is our duty to support you in this change by adapting our service and meeting your needs effectively.
Our team, in every one of our offices, is mobilised and committed to assuring the upmost quality of service and the continuity of our support to your stores. Our team members are present to answer your request, honour commitments and fulfill orders. They will remain as such for as long as their health and the legal context allows them to.
Team safety and service continuity
Our first mission is to insure and protect our employees, and we have taken every measure with this objective in mind.
Nature of work allowing, we have established home office working for all our employees. This allows our employees to comply with movement restrictions whilist maintaining their professional commitment to the continuity of service.
Order management and delivery are operating as per usual with teams organized to maintain predictable levels of activity.
Our headquarters remain open, with minimal ressources until further notice.
Should gouvernmental measures (which are rapidly evolving) came to change, we would adapt our actions in the best interest of our employees and customers.
Agility and cohesion
The situation is constantly and rapdily changing, and everything is done to ensure optimal working conditions in view of these new working conditions, whilst maintaining the cohesion and solidarity that characterise us alongside the level of excellence we require of ourselves each day.
Your direct contact(s) remain unchanged, and available to answer your requests.
In these peculiar times, which willl surely affect our everyday lives hereon, please be assured of our continued support to you, and we wish you all wishes of good health.
President KAPA REYNOLDS